Esomar book

Standards we work to

Compliance, ethics and quality assurance — the commitments behind every study we deliver.

Overview

Research your respondents and clients can rely on

We operate in line with the ESOMAR International Code of Marketing and Social Research, ISO 20252 market research standards and the principles of the GDPR — covering consent, data minimisation, transparency and secure handling at every stage.

Respondents always know who is asking, what the research is for and how their data will be used. They can withdraw at any time, and personal data is never used for marketing or passed to third parties for non-research purposes.

Every project is reviewed against an internal checklist — from questionnaire wording and sampling to weighting and reporting — so the numbers you present hold up to external scrutiny.

Our commitments

Ice-cream test

Would we be comfortable being interviewed this way?

Voluntary & informed

Clear purpose, clear consent, easy withdrawal

Secure by design

Encryption, access control, retention limits

Key standards
Research ethicsESOMAR Code
Quality systemISO 20252 aligned
Data protectionGDPR compliant
Respondent care24h support
Project review100% checked
Quality framework

How quality is built into every project

Documented, monitored and audited — from the first brief to the final report.

Consent & privacy

Informed, documented consent with clear privacy notices.

Survey validation

Full pilot and QA before fieldwork launches.

Fieldwork oversight

Daily KPI checks and regular back-checks.

Data processing QA

Cleaning, weighting and tabulation double-checked.

Transparent reporting

Methodology notes with sample, weighting and limits.

Client confidentiality

NDAs, clean rooms and strict access controls.

Work with standards

Want to know more about our compliance?

Ask our team for our compliance statements, security documentation or methodology notes.

Talk to Our Team