Qualitative research

The ‘why’ behind your numbers

Skilled moderators and trained researchers uncover the motivations, barriers and emotions that drives — and explains — the data.

Overview

Deep, flexible and built around people

Qualitative research is where insight gets its texture. We run in-depth interviews, focus groups, ethnography and online communities — in person, online or by phone — with recruitment that matches your exact audience and linguistic nuances.

Every session is moderated by experienced researchers using guides built around your hypotheses, not a generic script. We stream to client viewing rooms, share live notes and deliver analysis grounded in rigorous thematic coding.

Typical applications: new concept development, packaging and communication testing, customer journey insight, brand meaning, stakeholder and employee listening, and hypothesis generation ahead of quant.

Methods we run

IDIs & Dyads

1-2 participant deep interviews

Focus Groups

6-8 participants, moderated

Communities

Multi-day online communities

Quick facts
Typical depth8-12 IDIs / segment
Group size6-8 participants
Session length45 - 90 minutes
Languages12+
DeliverablesReport + highlights
What’s included

From recruitment to rich findings

Everything a modern qual project needs — planned, moderated and analysed by senior researchers.

Recruitment & screening

Precise targeting with redundant recruitment and over-recruitment management.

Guides & moderation

Hypothesis-driven discussion guides delivered by experienced moderators.

Ethnography & immersion

In-context observation that reveals unspoken behaviours and rituals.

Online communities

Multi-day communities with tasks, polls and rich discussion threads.

Analysis & reporting

Rigorous thematic analysis with verbatims and implications for action.

Video & live viewing

Streaming, recording, translated clips and highlight reels for stakeholders.

Let’s talk qual

Want to go deeper with your customers?

Share your objectives and we’ll design the right mix of methods — with a proposal within one business day.

Request a Proposal